About the system
Our Quickflow is a hardware and software system for customer flow management, services and queues. The system is easy to configure – any IT specialist or manager understanding the logic of service processes at the organization can take care of it, without programming skills.
Our Quickflow is based on almost 20 years of experience in the development and implementation of customer flow management systems. We use advanced web and mobile technologies.
How Quickflow works
Customer selects a service and appears in a virtual queue, with a physical paper ticket or a ticket in the mobile phone
Waiting to be called for servicing. The main display shows the called numbers, as well as Digital Signage content (pictures/videos)
The customer is called by the ticket number, and walks up to the service point
The operator starts servicing the customer
When the service is completed, the customer may be transferred to another operator, the ticket may be postponed/parked for some time. The system allows for the operator to enter the result of the service provided
Customer feedback
Typical users of Quickflow System
Health care centres
Retail and service sector
Banks & exchange offices
Public and municipal services
Tasks solved by the system
Helps organize and manage customer service processes
Exclusion of “first come first served” procedure, by configuration of the system according to business priorities organization
Service optimization, improvement of customer loyalty
Electronic queue without paper tickets, but with focus on customer care. Fine tuning of customer journeys, work with VIP customers, appointment booking.
Better performance of employees
Statistical reports help to optimize the business processes associated with customer service
Key features of Quickflow
How to select a service
- registration through receptionist
- mobile solution by scanning of QR-code
- wall or table mounted compact kiosk 18”
- multi-service kiosk 32" (options NFC and/or camera)
Notification to the visitors
- Voice announcement
- SMS
- Digital ticket in mobile device
- Main display (TV-monitor)
Routing of the visitors
- LED panels for indication of service points and displaying of the called number
Web based operator’s workstation
Customer feedback
- button systems
- surveys on touch tablets with reference to the service
- management data on the customer satisfaction for each service/employee/date/time
Options
- appointment system
- digital ticket (registration and monitoring of the queue on the customer’s mobile phone)
- voice calling
- digital ticket (registration and monitoring of the queue on the customer’s mobile phone)
- voice calling
Order now
Fill in the contact form. We will contact you, clear out the details and clarify your order.
Contact form
System capabilities
Out-of-the-box solution for any company
The system is fully autonomous and is ready to use straight out of the box. In other words, you receive the ordered version, install it on the hardware, switch it on, make your own configuration, and it will start working. Any administrator able to operate a computer can easily configure the system according to the documentation. If necessary, we can provide system configuration serviecs according to your customer service processes.
Necessary functionality is included in the basic version
All the necessary functions are available already in the basic version of Quickflow. Upgrading with extra functions such as voice calling, appointment system and mobile ticket can be done “along the road” when the requirements of the organizations grows.
Possibility of customising and changing parameters of the menu of services, employees and their statuses in the system
Everything is easy. And we really mean that. Simple manual, user-friendly interface. No need for programming. Just follow the configuration instructions.
Smart screen
When adding or changing the structure of services in the system, the menu on the the ticket kiosk is automatically updated, without need for new design or web layout.
Compact stand-alone solution
The system server is integrated in the ticket kiosk, thus no need for any separate system server
Mobile capabilities of the system
No paper or printer needed – registration in electronic queue by QR code – the service menu appears in the customer’s smartphone
Sound notification
Two options are available; two-tone sound signal (recommended for big flows, like ‘ding-dong’), or voice announcement.
Reliability
Quickflow is a stand-alone system with server as well as software integrated in the ticket kiosk. Simplicity provides reliability.
Quickflow allows for up to 20 operators/system and high custome traffic (>500/day) without risks for overloading the system.
Quickflow allows for up to 20 operators/system and high custome traffic (>500/day) without risks for overloading the system.
Result of system implementation
Exclude “first come first served” procedure; services provided according to business concept of the organization
Reduced times of waiting and customer service – increase customer staisfaction and loyalty
Comfortable working conditions for the employees
Evaluation of how employees actually work and what should be changed to improve the performance of the company
Reduced operating costs due to optimization of the service processes and working hours of the employees
Statistics regarding “no-show” customers
Do you want to learn more?
Order now
Fill in the contact form. We will contact you, clear out the details and clarify your order.
Different electronic queue management systems in the market differ from each other:
1. Track record of the core software
(reliability, sustainability, possibility of customising and changing parameters)
2. Flexibility of using different hardware components
3. Reliability and capacity of the supplier
(a system which is good today can die tomorrow without support and solution upgrading)
It is important to choose an advanced flexible solution from a reliable supplier.